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On demand webinars
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Tracked vs. trusted: The CX metrics gap in the age of AI
Learn what CX operators and executives think counts as CX success, and how much they trust AI to measure it accurately.
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The new way to observe & improve AI agents
Learn how new AI observability metrics can help you optimize your AI agents in real time for an always-improving customer experience.
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Three minutes before they’re gone: How proactive automated support creates lasting loyalty with customers
Learn what Parloa's Consumer Patience Index reveals about how support experiences shape their brand loyalty, and what it will take to make them stay.
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Stop programming, start composing: The new blueprint for reliable, scalable AI
Join Parloa’s AI experts for a practical deep dive into how enterprise teams are successfully crossing the AI divide.
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WAVE 2025: IKEA customer spotlight
IKEA Retail (Ingka Group) and Parloa reveal how they’ve rewired one of the world’s most complex service operations for AI at scale.
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WAVE 2025: Fireside chat with OpenAI
The future your enterprise must prepare for now: In this powerful fireside chat, Laura Modiano (Startup EMEA, OpenAI), Malte Kosub (CEO & Co-Founder, Parloa), and Jens Rassloff (Chair of the Supervisory Board, Parloa) explore what the next chapter of AI means for enterprises worldwide.
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What it takes to build scalable AI voice agents
In this recorded CCW Las Vegas 2025 session, Parloa experts reveal the architecture, testing, and design principles behind robust, real-world voice agents—challenging assumptions about prompts and unlocking the future of agentic AI.
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CX just hit a tipping point. Are your teams and AI agents ready for it?
In this candid conversation, Latané Conant and Forrester’s Max Ball explore what changes when modern, agentic AI enters the contact center. They cover how AI agents can finally deliver natural, low‑effort experiences at scale, what that means for human roles, and how leaders should rethink metrics if they want CX to drive revenue impact.