Consumer Patience Index 2026
1,001 U.S. consumers reveal their biggest frustrations with automated support today, and what it will take to make them stay loyal through tomorrow.
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Research
Data that tells the full story.
Independent studies, surveys, market perspectives, and analyst reports that point to where customer experience and voice AI is headed.
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Net Promoter Score benchmarks: What good looks like by industry
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Call center dashboards: What to include and what to cut
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Queue time: Definition, formula, and how to measure it correctly
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Word error rate: How to benchmark voice AI
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Call transcription for enterprise contact centers: Accuracy, uses, and limits
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Chain-of-thought prompting: Making large language models reason step by step
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What is temperature in LLMs? Governing output variation
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What is grounding in LLMs? Keeping AI answers factual
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