Man looking out of a window, reflected in the glass

Healthcare

Voice AI for efficient, empathetic patient care.

Automate your highest-volume patient requests right inside your EHR.

Why Parloa

Built for patient volume. Engineered for care.

Where staffing shortages, rising costs, and patient experiences converge, Parloa’s AI agents deliver.

Communicating in 140+ languages and variants 24/7 and integrating directly with Epic, voice AI agents greet your patients in their natural language and immediately resolve requests. No wait times. No callbacks three days later.

Patient authentication
AI agents verify identity by medical record number, date of birth, and insurance ID before any account details are shared.
Insurance eligibility and coverage
AI agents answer common questions around appointment and procedure coverage, referrals, and copays. By integrating with payer and RCM systems, agents can also provide estimates on out-of-pocket costs.
Billing and payments
AI agents explain statements, resolve balance questions, accept payments within PCI-compliant guardrails, and can set up payment plans.

Anticipate and act to keep every patient in network

Appointment scheduling and provider matching
AI agents match patients to the right provider, and book, reschedule, and cancel appointments as needed.
Test results & post-discharge follow-up
AI agents verify identity, check test status in the EMR, and advise on post-discharge procedures while routing all clinical asks straight to the care team.
Pre-visit preparation and appointment reminders
AI agents confirm upcoming visits, share arrival instructions, and inform of any prepwork required for fewer no shows and late arrivals.

Parloa interface showing an agent's active skills

We talk a lot about AI for scale, humans for significance. Our teammates are getting freed up from the transactional work, so they can spend their time on the conversations that really matter.
Mike Gathright
Chief Customer Officer, HealthEquity

90s

to resolution

90%

positive sentiment

Calculate the value Parloa could bring you →

Delivery Partners

Production AI with healthcare sensitivity.

Partnering with global SIs, BPOs, and CCaaS providers, Parloa AI agents can be seamlessly integrated with your EHR/EMR systems, industry standards like FHIR, SMART on FHIR, and HL7v2 plus your scheduling, revenue cycle, and payer eligibility systems.

Parloa integrates with Epic, so the most common patient calls can be automated. By leveraging Epic as a source of truth, Parloa’s AI agents come to every patient conversation with complete context; so patients don’t need to repeat themselves but instead experience more personalized, real-time interactions.

Explore Parloa's partnerships