Integrate AI Agents Seamlessly into Your Infrastructure
Highly-Skilled AI Agents with a Click of a Button
Connect to any CCaaS
Parloa effortlessly integrates with your business’s specific SIP infrastructure, including CCaaS platforms like Genesys Cloud. Connect with ease to leverage all the service channels your contact center uses, whether it’s phone, chat, or messenger.
Use REST APIs
Tailor Parloa to your unique requirements by adding custom services via REST API. Seamlessly connect your CRM or other external data sources to enhance automation efficiency while delivering fully personalized experiences to your customers.
Add your BI Tools
Collecting and analyzing usage metrics is crucial for continually enhancing customer service dialogues. With Parloa, you have the flexibility to connect and export conversation data to the business intelligence or analytics provider of your choice. Gain valuable insights into customer interactions and make data-driven decisions to continuously improve your services.
Enhance Your CCaaS with Parloa’s AI
Parloa integrates with leading CCaaS & CPaaS platforms like Genesys, Twilio, and Avaya — tools that you already trust to manage customer interactions. While these provide foundational AI capabilities, Parloa’s AI Agents deliver deeper automation, smarter interactions, and greater AI scalability — perfectly complementing your existing infrastructure.
- Advanced AI capabilities that go beyond standard CCaaS features.
- Consistency across existing channels
- VOIP infrastructure with SIP standards for faster time-to-value
AI Agents with Seamless Data Access
Parloa is built to connect seamlessly with systems like Salesforce, ServiceNow, and Zendesk, ensuring your AI Agents have real-time access to accurate, reliable data. Deliver exceptional customer experiences with AI Agents powered by the tools you already trust.
- Flexible APIs to integrate effortlessly with your existing tools
- Accurate, personalized interactions
- Real-time data across systems for seamless workflows
Words from our customers
Find out more- The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider Consultant for Process and Project Management 
- Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech Director of Customer Service 
- Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick Channel Sales Manager 
- Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König Project and Process Manager 