Effortless AI integration with any contact center
Parloa fits into your existing channels & systems seamlessly, streamlining providing superior customer service.
Made for any business infrastructure
Parloa effortlessly integrates with your business’s specific SIP infrastructure, including CCaaS platforms like Genesys Cloud. Connect with ease to leverage all the service channels your contact center uses, whether it’s phone, chat, or messenger.
Unlimited integration options
Tailor Parloa to your unique requirements by adding custom services via REST API. Seamlessly connect your CRM or other external data sources to enhance automation efficiency while delivering fully personalized experiences to your customers.
Connect to each and every analytics provider
Collecting and analyzing usage metrics is crucial for continually enhancing customer service dialogues. With Parloa, you have the flexibility to connect and export conversation data to the analytics provider of your choice. Gain valuable insights into customer interactions and make data-driven decisions to continuously improve your services.
Words from our customers
Find out more- The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider Consultant for Process and Project Management, Swiss Life - Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech Director of Customer Service, Decathlon Germany - Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick Channel Sales Manager - Financial Services Microsoft - Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König Project and Process Manager, AGILA
