Handle any use case with highly-skilled AI agents
Amplify your customer service experience by designing AI agents with the skills needed to handle any contact center use case.
Our customers achieved
0 %
routing accuracy
0 %
accuracy transcribing contract numbers
0 %
automated order conversion
+ 0 %
automated order upsell rate
Design AI agents using Parloa’s pre-trained skills or create your own to handle customer inquiries unique to your business.
Routing
Accurately route your customers to the best resource, with AI agents designed to understand customer context when contacting your business. Customesr could be routed to another AI agent, or a human agent empowered with AI assistance.
Authentication
Verify each customers’ identity automatically using AI agents to request personal information at the start of a conversation. From email to birthday to two-factor authentication, Parloa provides extra layers of security.
Customer Self-Service
Let AI agents handle end-to-end processes on their own to eliminate repetitive tasks and increase agent productivity, while delivering better customer service. AI agents can be designed to take care of changes of addresses, bank details, and order processing.
FAQs
Level up customer experiences by using AI agents to automatically answer the most frequently asked questions. After each call, send additional information via SMS or email for an even stronger experience.
Cross- and Up-Selling
In ecommerce, order value, revenue, and brand loyalty matter most. Our AI automates customer conversations and improves business outcomes with personalized cross- and up-selling capabilities.
Replace traditional IVR with AI
AI eliminates the endless button clicking and keyword guessing traditional IVR tools require by recognizing customer intent and initiating automated service flows, helping you make a better impression.
Words from our customers
Find out more- The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider Consultant for Process and Project Management, Swiss Life - Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech Director of Customer Service, Decathlon Germany - Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick Channel Sales Manager - Financial Services Microsoft - Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König Project and Process Manager, AGILA
Discover more
Assist agents with AI
Supercharge your team with real-time translations and responses powered by generative AI for customer service — so they can take any call, anywhere.
Find out more
Automation with AI agents
Scale a team of autonomous AI agents to connect with your customers through natural, personal conversations, safely and at scale.
