Make every customer interaction as easy as talking to a friend.
Leaders in the generative AI era will provide a personal AI agent for every customer. They will amplify their customer service experience with contact center automation that ensures each unique customer feels heard.
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Trusted by leading enterprises
Put your customer service number back on your homepage
Deflection was last era’s strategy. Handling 2x — or 10x — more customer conversations used to be too expensive, or too hard to staff. But not in the genAI era. It’s time for a new conversational AI playbook. Answer the call with highly-skilled AI agents, capable of having engaging conversations and providing exceptional customer experiences.
Connect across every channel
Your customers want to be heard
Parloa provides autonomous AI agents for your call center that
makes conversational AI as natural and easy as talking to a friend.
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Words from our customers
Find out more- The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider Consultant for Process and Project Management, Swiss Life - Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech Director of Customer Service, Decathlon Germany - Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick Channel Sales Manager - Financial Services Microsoft - Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König Project and Process Manager, AGILA
