Let’s revolutionize customer service with AI

AI is revolutionizing customer service – now and forever. We’re the expert partner at your side, delivering exceptional contact center conversations. Join the new AI era!

Trusted by leading enterprises

HSE trusts Parloa’s contact center AI.
SwissLife trusts Parloa’s contact center AI.
parloa website logo decathlon
parloa website logo helvetia
parloa logo generali gosp

Why Parloa

Experience unparalleled phone automation quality!

Our enterprise-grade contact center platform powered by next-generation AI technology

Create, train & connect stunning AI customer service experiences on all relevant channels.

 

With Parloa, managing AI feels like magic – on every channel!

Phone

Parloa is a voice-first platform because we know phone is your most important customer service channel.

Parloa’s conversational AI platform delivers outstanding phone automation quality.

Chat

Parloa’s chatbots deliver best-in-class automated customer service experiences. We provide the perfect answers at the perfect times — every time.

Parloa’s conversational AI platform automates customer service via chat.

Messenger

Messaging platforms are an integral part of everyday communication. Use Parloa to automate your customer service within WhatsApp, Facebook, and more!

Parloa’s conversational AI platform automates customer service via messenger.

Sound makes the difference

Our platform brings together the best of both worlds — people and technology — to create unforgettable contact center experiences. Have a listen:

 

Words from our customers

Find out more
  • The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
    Tom Schneider Tom Schneider Consultant for Process and Project Management, Swiss Life
  • Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
    Olivia Szpiech Olivia Szpiech Director of Customer Service, Decathlon Germany
  • Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
    Juergen Dick Jürgen Dick Channel Sales Manager - Financial Services Microsoft
  • Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
    Jeanine Koenig Jeanine König Project and Process Manager, AGILA

Careers

The next career step awaits you.

Join an innovative, dynamic team that’s revolutionizing an entire industry. We’re passionate about growth and helping our clients succeed to usher in the new era of customer service.

Supported by

Parloa is supported by Berliner Senat fuer Wirtschaft, Energie und Betriebe
Parloa is supported by ESF Berlin
Parloa is supported by Bundesministerium fuer Wirtschaft und Klimaschutz
Parloa is supported by Europaeische Union Europaeischer Sozialfonds
Parloa is supported by ZIM Zentrales Innovationsprogramm Mittelstand

Ready to make AI part of your team?

Join us at WAVE - Berlin, Sept. 12