About us

Hi, we are Parloa!

We use the new era of AI technology to deliver exceptional customer conversations – not just another software solution but the expert partner at your side.

Our mission

In today’s fast-paced world, customers expect nothing less than a smooth, hassle-free experience when they reach out to contact centers. Despite the rise of new communication mediums, phone interactions remain the channel of choice for most customers.

Since 2018, we’ve been helping businesses automate their most important service channels using cutting-edge AI technologies, including the latest breakthroughs like generative AI.

Together with our customers and partners, we’re revolutionizing the way contact centers operate and helping create unrivaled customer experiences.

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nationalities

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Parloans

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 of Parloans are women

Our guiding north star

Parloa is more than just a platform. Our vision is to create a world where technology enhances human potential, enabling businesses to thrive and customers to experience top-notch service.

Join us on this exciting journey of innovation and transformation as people and AI join forces to create the next level of customer experience.

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Our principles

We are customer-obsessed

Parloa always puts customers first. Our AI solution is designed to deliver the most value to the companies we work with. Our team is laser-focused on our clients’ success, working hand-in-hand and building strong relationships along the way.

We are partner-focused

Parloa puts partners at the center of our vision of using best-in-class AI to create frictionless conversations. Our partners become part of our team because we’re simply better together!

We love humans and technology

At Parloa, we love getting to know the people behind the companies we work with. We’re also fascinated by technology that changes the way companies talk to their customers, with humans and AI working together as one team.

Our founding story

In 2018...
Parloa founders Malte and Stefan recognized a transformative shift in the relationship between people and technology. For the first time, algorithms became capable of comprehending human language as well as humans.
This technological breakthrough
changed the way companies and customers communicate. It was a disruptive shift that inspired Malte and Stefan to develop an AI-powered, human-centric contact center solution that enabled brands to elevate customer service to new heights.
And that’s how Parloa was born.
Today, our AI-powered contact center platform powers enterprises worldwide, helping brands deliver seamless service experiences across channels.

Our history:
Let’s implement excellence together.

Parloa started with a vision and has grown tremendously since then.

In just a few years, we’ve become a company that businesses around the world — like Decathlon, SwissLife, and Ergo — trust to deliver outstanding customer experiences across all of their most important service channels.

Our history: Parloa started with a vision and has grown tremendously since then.
Celebrating AI excellence and innovation, our award-winning achievements.

Celebrating AI excellence and innovation

Our award-winning achievements

Zurich Insurance Innovation Championship 2024

Every year, Zurich Insurance Ltd partners with companies around the world to to deliver innovative services and products. Our initiative with Zurich Group Germany aims to use our contact center AI platform to automate repetitive tasks, freeing up agents to provide faster customer service.

Service Globe Award 2023

At this year's Service Desk World Conference in Düsseldorf, the project "Digitalization Service Desk" of the Generali Operations Service Platform (GOSP) won with a voicebot from NTT DATA and Parloa.

GO.DIGITAL – Digitalisierung in der Energiewirtschaft Award 2023

Our partner E.ON One has been awarded the prestigious GO.DIGITAL – Digitalisierung in der Energiewirtschaft Award 2023! We are thrilled to be part of this well-deserved recognition.

European Contact Centre & Customer Service Awards

We're excited to announce our joint success at this year's European Contact Centre & Customer Service Awards (ECCCSA) in the 'Best Innovation in Customer Service' category, where we stood out alongside our fantastic partner Transcom and TUI!

Microsoft "German Partner of the Year – Runner-up“-Award 2023"

Out of more than 4,200 nominations from over 100 countries, Microsoft acknowledged our "outstanding achievements and innovations from across their global partner ecosystem”.

European Contact Center & Customer Service Award

Our customer HSE Home Shopping Europe GmbH won the ECCCSA in London - the most prestigious award for AI in customer service in Europe!

Service Summit Award 2022

We are very proud to win the 2022 Service Summit Award, having presened the Parloa platform and exciting insights from the Conversational AI world.

Cooperation Partner of the Year 2022

Our customer AdmiralDirekt recognized our successful and trustful cooperation with the AdmiralDirekt AWARD.

German Startup Cup 2022

We are very happy to have won the German Startup Cup in the category "Organizational Intelligence"!

Our investors

Our vision is supported by investments from Altimeter, EQT Ventures, La Famiglia, Mosaic, Newion, and Senovo. We are honored to have funding from the founders of leading European unicorns, Erik Muttersbach and Michael Wax (Forto), Hanno Renner (Personio), and Nicolas Peters (Signavio), as well as the support of German former professional soccer world cup players Mario Götze and Bastian Schweinsteiger.

Ready to make AI part of your team?

Join us at WAVE - Berlin, Sept. 12