Why Parloa?
Generative AI will fundamentally change how customers interact with businesses: consumers are moving from clicks to conversations. Parloa empowers enterprises to connect with customers, safely and at scale, in the new genAI era of customer service.
We are at a tipping point in customer service - is your contact center ready for the genAI era?
Gen AI will change consumer behavior
Beyond IVRs, scripted chatbots, forms, and portals – customers will expect to simply have a conversation.
Deflection is last era's strategy
When customers encounter a problem, they want to be heard. And still pick up the phone (even GenZ).
10x customer conversations
Businesses need to be ready for a big increase in conversations. 2x in some industries, even 10x in others.
Stop Deflecting.
Start Connecting.
A personal AI agent for
every customer.
Stop avoiding customer conversations. Amplify your customer service experience with Parloa. Our AI Agent Management Platform allows you to design, manage, and scale your team of personal AI agents — safely and reliably.
All sides of customer experience benefit from generative AI: callers, agents, and contact centers
Customers are delighted
Best-in-class experiences with personal AI agents who engage naturally with every unique caller, 24/7.
Agents are productive
Hire human agents for skills, not languages, so they can focus on value-added activities and the toughest cases.
Contact centers are optimized
Easily scale your team of AI agents for seasonal spikes or market events. And even have them up-sell and cross-sell!
Our customers achieved
0 %
routing accuracy
0 %
Conversion rate
0 %
Cross-sell rate
Go beyond AHT, FCR, and NPS. AI agents can amplify contact center revenue metrics too.
Personal AI agents are capable of dynamic, contextual conversations with any customer, in any language, any time of day. Beyond efficiency metrics, automated contact centers can also deliver exceptional customer service that boosts conversion rates, boosts cross-sell rates, and increases customer lifetime value. Happy customers contact you more, buy more, stay longer, and tell their friends.
Our partners
Words from our customers
Find out more- The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider Consultant for Process and Project Management, Swiss Life - Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech Director of Customer Service, Decathlon Germany - Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick Channel Sales Manager - Financial Services Microsoft - Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König Project and Process Manager, AGILA
