The AI Agent Management Platform to Amplify Your Customer Support

AI Agent Lifecycle

Manage the Complete AI Agent Lifecycle – All in One Platform With Parloa

01 Design & Integrate

Leverage Parloa’s low-code platform to design AI Agents tailored to your business goals. Define objectives and constraints while using natural language prompts to brief your AI Agents — replacing rigid scripted flows with flexible, dynamic capabilities. Seamlessly connect your AI Agents to existing CRMs, ERPs, and CCaaS platforms for real-time access to data.

02 Simulate & Evaluate

Run large-scale simulations to test your AI Agents’ performance under real-world conditions. Evaluate their responses for accuracy, compliance, and alignment with your brand and topics, ensuring they meet high customer experience standards before going live.

03 Deploy & Scale

Deploy AI Agents to handle customer interactions seamlessly across phone, chat, messenger, and more. With Parloa’s robust, scalable SaaS architecture built on Microsoft Azure, roll out updates effortlessly and ensure consistent performance as your business grows, all while maintaining enterprise-grade reliability.

04 Monitor & Improve

Monitor real-world performance metrics like resolution rates and handovers in Parloa’s analytics dashboard to identify opportunities for improvement. Use conversation history to follow AI Agent behavior, ensuring they adapt to changing business needs and continue delivering exceptional customer experiences.

Beyond AI Agents: Empower Human Agents with GenAI Superpowers too!

When a human agent needs to take the call, our highly-optimized software can assist them with the full power of genAI as well. With features like real-time translations and suggested live responses, any agent can take any call. Contact centers can make the most of their teams — and hire for skills, not languages.

We're here to help you navigate the genAI era of customer support.

Words from our customers

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  • The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
    Tom Schneider Tom Schneider Consultant for Process and Project Management, Swiss Life
  • Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
    Olivia Szpiech Olivia Szpiech Director of Customer Service, Decathlon Germany
  • Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
    Juergen Dick Jürgen Dick Channel Sales Manager - Financial Services Microsoft
  • Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
    Jeanine Koenig Jeanine König Project and Process Manager, AGILA

New analyst report alert: Opus Research on genAI trust and safety