Leverage Parloa’s low-code platform to design AI Agents tailored to your business goals. Define objectives and constraints while using natural language prompts to brief your AI Agents — replacing rigid scripted flows with flexible, dynamic capabilities. Seamlessly connect your AI Agents to existing CRMs, ERPs, and CCaaS platforms for real-time access to data.
Run large-scale simulations to test your AI Agents’ performance under real-world conditions. Evaluate their responses for accuracy, compliance, and alignment with your brand and topics, ensuring they meet high customer experience standards before going live.
Deploy AI Agents to handle customer interactions seamlessly across phone, chat, messenger, and more. With Parloa’s robust, scalable SaaS architecture built on Microsoft Azure, roll out updates effortlessly and ensure consistent performance as your business grows, all while maintaining enterprise-grade reliability.
Monitor real-world performance metrics like resolution rates and handovers in Parloa’s analytics dashboard to identify opportunities for improvement. Use conversation history to follow AI Agent behavior, ensuring they adapt to changing business needs and continue delivering exceptional customer experiences.
When a human agent needs to take the call, our highly-optimized software can assist them with the full power of genAI as well. With features like real-time translations and suggested live responses, any agent can take any call. Contact centers can make the most of their teams — and hire for skills, not languages.