Parloa AMP: an AI Agent Management Platform
Amplify your customer service experience with the latest advances in generative AI. The vision of an infinitely scalable contact center AI platform is finally here, thanks to autonomous AI agents and seamless AI assistance for human agents.
Trusted by leading enterprises
Manage a team of personal AI agents at global scale
Parloa’s genAI agents go far beyond the bounds of scripted flows. But, AI agents are just the beginning. Scaling up a team of autonomous agents requires a robust set of tools below the surface. Parloa’s contact center AI platform provides everything you need to integrate, test, simulate, evaluate, deploy, monitor, and improve an unlimited team of AI agents. So you can provide an outstanding customer experience for every unique customer.
Platform overview
AI Agents & Assistance
Operate highly-skilled, personal AI agents capable of connecting with any customer in any language, any time. And you can add seamless AI assistance when human agents take the call.
AI Agent Lifecycle Management
Manage a team of AI agents with a contact center AI solution to design, QA, deploy, and scale — with simulations, evaluations, and additional safety measures built in to ensure reliability.
AI Model & Data Orchestration
Integrate the latest AI models and data sources, with pre-built customer service use cases and speech models, so AI agents can provide the most helpful and natural experience possible.
Words from our customers
Find out more- The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider Consultant for Process and Project Management, Swiss Life - Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech Director of Customer Service, Decathlon Germany - Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick Channel Sales Manager - Financial Services Microsoft - Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König Project and Process Manager, AGILA
Easily design highly-skilled AI agents
Creating new personal AI agents is as simple as a briefing, using natural language instead of scripted flows. This makes AI agents capable of dynamic conversations, as unique as each of your customers.
Ensure AI agent safety and reliability at scale
Parloa provides a contact center AI platform
with security, privacy, and compliance at the core. Modern approaches to AI safety include data isolation, content filtering, and monitoring dashboards. Simulations and evaluations help you fine-tune how AI agents behave before you deploy them to customers.
Beyond AI agents: empower human agents with genAI superpowers too!
When a human agent needs to take the call, our highly-optimized platform can assist them with the full power of genAI as well. With features like real-time translations and suggested live responses, any agent can take any call. Contact centers can make the most of their teams — and hire for skills, not languages.
