Break Language Barriers in Live Customer Interactions
total cost of
ownership reduction
peoples’ native
language covered
Empower Every Agent to Talk to Any Caller
Real-Time Translation enables natural, effective conversations between callers and agents — in their preferred language. With multimodal response options, quick replies, and genAI-based next-best actions, agents are more productive, and customers experience seamless support and faster call resolutions.
Real-Time Translation
How Real-Time Translation Helps Your Contact Center Win
Close Gaps in Language Coverage
Ensure consistent, high-quality support across all languages, even when local language talent is scarce. Parloa enables you to serve multilingual customers seamlessly without additional hiring.
Enhance Customer Service Quality
GenAI-based recommendations streamline all agents to deliver an elevated support experience —no matter the language or complexity.
Maximize Workforce Efficiency
Fully utilize your existing staff by equipping all agents with language capabilities. Agents with niche language skills can focus on high-value interactions.
Overcome Barriers to Global Growth
Break through market-entry limitations by offering customer support in multiple languages without relying on local staff. Real-Time Translation lets you expand globally, faster.
Reduce Escalations with AI Assistance
Empower agents with real-time translations and AI-driven response suggestions to resolve issues faster, minimizing the need to escalate to higher levels. Parloa helps agents handle complex interactions in any language, keeping more conversations at the first level of support.
Streamline Internal Communication
Use Real-Time Translation to optimize internal processes, leveling up the internal support for your employees, logistics partners, and more.
“
We recognized Real-time Translation as a game-changer, enabling us to recruit based on skills, not language, and improve client experiences. Parloa is our partner of choice due to its superior technology, client focus, and commitment to success.
Tomas Yangbyn
Chief Digital Officer at Transcom
Top BPOs Trust Our Real-Time Translation Solution
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Automate your contact center
Supercharge your team with real-time translations and responses powered by generative AI for customer service — so they can take any call, anywhere.
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Accelerate your time to market
Design AI agents to connect on every channel, from phone to chat to messaging, while integrating with internal systems and applications.