Automate Your Customer Service with AI Agents

Baris Yorganci

Head of IT Service Management

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“With Parloa's AI Agent Management Platform, we can use generative AI in a way that was previously unthinkable. Our customers benefit from faster problem-solving and customized experiences. AMP takes our overall customer service to a new level.”

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Stop Deflecting.
Start Connecting.

Deflection was last era’s strategy. Today’s customers want to feel heard. Parloa’s AI Agents move beyond deflection by automating support in a way that connects with customers through natural, meaningful conversations. Solve problems faster, build stronger relationships, and transform your support from reactive to proactive—from a cost center to a true driver of business value.

Highly-skilled AI agents with a click of a button

Parloa’s platform offers pre-built skills for tasks like routing, FAQs, and authentication, enabling AI Agents without coding. For unique needs, design custom skills with natural language prompts — going beyond the bounds of pre-scripted, rule-based flows — and integrate seamlessly with tools like Salesforce, ServiceNow, and Zendesk for tailored, efficient customer experiences.

Routing

Direct every customer inquiry to the right resource — whether it’s another AI Agent or a human agent. AI Agents intelligently sort requests by topic, priority, or context, streamlining workflows and accelerating resolution times.

Knowledge

Deliver instant answers to common questions with AI Agents trained on your company’s knowledge base. Ensure customers get consistent, accurate information, every time.

Authentication

Speed up customer authentication with AI Agents that verify identities securely by requesting and confirming personal information.

Custom Skills

Handle customer inquiries unique to your business by creating custom skills. Enable AI agents to interact with your existing systems and data through APIs, delivering tailored solutions for your contact center’s needs.

Words from our customers

Find out more
  • The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
    Tom Schneider Tom Schneider Consultant for Process and Project Management, Swiss Life
  • Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
    Olivia Szpiech Olivia Szpiech Director of Customer Service, Decathlon Germany
  • Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
    Juergen Dick Jürgen Dick Channel Sales Manager - Financial Services Microsoft
  • Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
    Jeanine Koenig Jeanine König Project and Process Manager, AGILA

Six Reasons Why Enterprises Automate With Parloa

Parloa’s AI Agents combine intelligent customer engagement with enterprise-grade safety and scalability. From creating exceptional experiences to ensuring reliability and trust, here’s why leading businesses rely on Parloa to automate their customer support with AI.
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Adaptable to Your Needs

Parloa fits your unique business requirements with custom skills, seamless integrations, and AI Agents that evolve to meet your business challenges.
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Secure and Reliable

Safety and trust are built into Parloa’s core, with robust security measures and transparent AI behavior.
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Available Anytime, Anywhere

Parloa’s AI Agents deliver exceptional support 24/7 across all channels, ensuring reliability and reducing wait times.
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Effortless Scalability

Parloa scales seamlessly to handle unlimited conversations, ensuring consistent performance as your business grows.

More Than Just FAQ & Routing

Parloa’s AI Agents go beyond simple tasks to take meaningful actions like solving problems, processing requests, and enhancing customer satisfaction.

Insightful Optimization

Advanced analytics track AI performance, helping you refine your strategy and improve both AI and human support.

Ready to Automate Your Customer Support with AI?

New analyst report alert: Opus Research on genAI trust and safety