Automate Your Customer Service with AI Agents
Baris Yorganci
Head of IT Service Management
“With Parloa's AI Agent Management Platform, we can use generative AI in a way that was previously unthinkable. Our customers benefit from faster problem-solving and customized experiences. AMP takes our overall customer service to a new level.”
Stop Deflecting.
Start Connecting.
Deflection was last era’s strategy. Today’s customers want to feel heard. Parloa’s AI Agents move beyond deflection by automating support in a way that connects with customers through natural, meaningful conversations. Solve problems faster, build stronger relationships, and transform your support from reactive to proactive—from a cost center to a true driver of business value.
Highly-skilled AI agents with a click of a button
Parloa’s platform offers pre-built skills for tasks like routing, FAQs, and authentication, enabling AI Agents without coding. For unique needs, design custom skills with natural language prompts — going beyond the bounds of pre-scripted, rule-based flows — and integrate seamlessly with tools like Salesforce, ServiceNow, and Zendesk for tailored, efficient customer experiences.
Routing
Direct every customer inquiry to the right resource — whether it’s another AI Agent or a human agent. AI Agents intelligently sort requests by topic, priority, or context, streamlining workflows and accelerating resolution times.
Knowledge
Deliver instant answers to common questions with AI Agents trained on your company’s knowledge base. Ensure customers get consistent, accurate information, every time.
Authentication
Speed up customer authentication with AI Agents that verify identities securely by requesting and confirming personal information.
Custom Skills
Handle customer inquiries unique to your business by creating custom skills. Enable AI agents to interact with your existing systems and data through APIs, delivering tailored solutions for your contact center’s needs.
Words from our customers
Find out more- The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider Consultant for Process and Project Management, Swiss Life - Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech Director of Customer Service, Decathlon Germany - Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick Channel Sales Manager - Financial Services Microsoft - Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König Project and Process Manager, AGILA
Six Reasons Why Enterprises Automate With Parloa
Parloa’s AI Agents combine intelligent customer engagement with enterprise-grade safety and scalability. From creating exceptional experiences to ensuring reliability and trust, here’s why leading businesses rely on Parloa to automate their customer support with AI.
Adaptable to Your Needs
Parloa fits your unique business requirements with custom skills, seamless integrations, and AI Agents that evolve to meet your business challenges.
Secure and Reliable
Safety and trust are built into Parloa’s core, with robust security measures and transparent AI behavior.
Available Anytime, Anywhere
Parloa’s AI Agents deliver exceptional support 24/7 across all channels, ensuring reliability and reducing wait times.
Effortless Scalability
Parloa scales seamlessly to handle unlimited conversations, ensuring consistent performance as your business grows.
More Than Just FAQ & Routing
Parloa’s AI Agents go beyond simple tasks to take meaningful actions like solving problems, processing requests, and enhancing customer satisfaction.
Insightful Optimization
Advanced analytics track AI performance, helping you refine your strategy and improve both AI and human support.
Discover more
Real-time Translation
Supercharge your team with real-time translations and responses powered by generative AI for customer service — so they can take any call, anywhere.
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Integrations
Design AI agents to connect on every channel, from phone to chat to messaging, while integrating with internal systems and applications.
