AI-native retail support that drives lasting brand loyalty
AI agents that automate high-volume service interactions, build lasting customer loyalty, and turn every post-purchase conversation into a revenue opportunity.
TRUSTED BY LEADING RETAILERS
Built for volume. Engineered for revenue.
Work across the order lifecycle
Order management
AI agents answer all "where is my order?" (WISMO)-related questions, from checking order management systems to notifying customers of delays and activating modifications without human interference.
Returns and refunds
In one phone call, Parloa’s AI agents guide customers through returns, clarify their refund status, and process exchanges.
Payment and billing
AI agents send automatic payment reminders, handle billing questions, and process transactions, all while following PCI-compliant guardrails.
Provide proactive commerce
Cart recovery
Outbound AI agents reach out to cart abandoners within minutes of their drop-off to answer any questions, apply special offers, and ultimately, close the sale.
Shipping updates
Parloa’s AI automatically sends delivery notifications to purchasers, eliminating ambiguity and drastically reducing the amount of inbound calls.
Loyalty and upsell
AI agents leverage contextual memory to remind members of expiring points, promote tier upgrades, and recommend the next items to purchase, turning service into retention.
Discover retail support in action
Hear Parloa’s AI voice agent resolve common customer scenarios in real time.
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With the Parloa platform, we can now accept a large number of orders automatically. From product entry to individual details like product variations (colors, sizes), to storing payment methods, everything is easier thanks to voice control.
Uwe Richter
Director of Customer Service, HSE (Home Shopping Europe)
AI-driven calls annually0M
automated conversion rate00%
automated cross-sell rate00%
Production AI at retail scale
Partnering with global SIs, BPOs, and CCaaS providers, Parloa AI agents can be seamlessly integrated with your order management, inventory, POS, ERP and e-commerce platforms.
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