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Platform – Conversation Infrastructure
Run voice and chat on one enterprise-grade platform, with consistent quality and natural conversations across every channel.
Voice Connectivity
Connect directly to the providers, platforms, and apps you already run; so calls connect reliably at scale with the lowest latency available.
Session Initiation Protocols connect directly to telephony, CCaaS, PBX/UC, and WebRTC.
Unlimited concurrent calls are handled with built-in redundancy, so every call connects.
Low latency means agents respond as soon as callers finish speaking, without awkward delays.
SRTP encryption for voice and IPsec for private networks protects data as it moves.
Languages & Voices
Languages & Voices ensures AI agents run on the same reliable, low-latency, enterprise-grade infrastructure no matter where the conversation happens.
AI agents converse in over 140 languages & variants, with natural-sounding voices available in each.
Adaptive barge-in and smart turn-taking let callers interrupt naturally and immediately.
Voices span a range of tones, styles, and personas to consistently match your brand.
Universal Chat
Universal Chat gives customers more ways to interact with your AI agent through one continuous chat experience.
Launch a chat experience with minimal integration using the chat widget.
Let customers switch from typing to talking without losing context or starting over.
Support richer interactions with voice, file uploads and quick replies.
Parloa’s Real‑Time Translation AI enables TUI via Transcom to serve 20M+ customers across 180 regions—breaking language barriers with seamless multilingual support.
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Customers don't think in terms of channels. They think in terms of conversations, and they expect the same quality regardless of where or how they start one. Parloa’s conversation infrastructure makes that possible, at whatever scale your business operates. Discover what your team can build.
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