Take it, EASy!
Probably the best-selling phone bot in Europe
About the company
HSE is a leading provider in the field of live commerce in Europe. The company has 1.8 million active customers and reaches approximately 46 million households in Germany, Austria, and Switzerland with its TV stations. In addition, its selection is available in the online shop, on smartphone apps, and on social networks.
The bottom line
In just three months, HSE has managed to create a fully AI-driven phone bot with Parloa and the voice experts from MUUUH! that handles ordering processes over the phone within minutes. Since HSE can now make 400 calls at a time, the experience of both customers and agents has vastly improved. The bot softens every call rush, relieves Contact Center employees, and shortens the waiting time for customers on the order hotline — a giant leap forward.
The commercial icing on the cake: The phone bot also takes on cross-selling activities by making individual product recommendations to customers, thus ensuring more sales for HSE.
Order Conversion Rate
cross-selling success rate
M automated calls per year