Prioritize efficiency when speed matters.
As agents get faster, costs automatically drop, no contract renegotiation necessary. Efficiency gains go directly into your economics.
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Pricing designed for the work.
Parloa uses consumption-based pricing: per minute for voice and per interaction for chat.
Rates reflect the complexity of each use case. Simple work stays economical. More sophisticated automation prices in the reasoning, context, and coordination required.
Why Pricing Matters
How you spend determines how your AI agents behave.
Parloa helps uncover where and how AI agents can be the most effective, whether the situation calls for a quick resolution, or a longer, more meaningful conversation.
Invest in depth when value matters.
Some conversations deserve more time. When a deeper interaction increases conversion, retention or satisfaction, your AI agent is free to pursue that value.
Escalate to humans for the best CX.
Your billing model doesn't force the agent to protect a containment or resolution metric when a person should take over.
The Parloa pricing model.
This approach gives you predictability, with the flexibility to scale however needed.
Rates match complexity.
Rates reflect the reasoning, context and system coordination required for each use case.Simple and transparent.
Select a volume package based on expected needs. Apply it across all your use cases.Customized.
You won’t be forced into standard plans. Pricing models are built around your specific deployment.Flexible.
Outcome-based pricing is supported when it makes sense.
How Parloa calculates what you pay.
Custom plans are built to fit your business, so you can scale with confidence.
Understand your opportunity.
We analyze your contact center, current volume, and target use cases to see where Parloa helps most.Build the business case.
We model your anticipated costs and impact using realistic, conservative projections, so you’ll know what to expect.Design your custom model.
We tailor a plan with defined rates and commitments to support your goals, from first use case and beyond.
Designed for the growing enterprise.
As CX initiatives grow from a single workflow to service, sales, and beyond, your commercial model needs to keep up.
One commitment, many use cases.
Commit to your volume once. Apply it across the use cases you prioritize.Consistent pricing.
Every new use case follows the same simple, complexity-based logic. No need for new contracts.Less friction.
Pricing should fuel your AI roadmap, not slow it down. Expand without the procurement headache.
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Ready to see the numbers?
Let us model the ROI against your actual volume, use cases, and current operational costs.