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Retail
AI-native retail support that drives lasting brand loyalty.
AI agents that automate high-volume service interactions, build lasting customer loyalty, and turn every post-purchase conversation into a revenue opportunity.
Customer results.
66% promise-to-pay rate, vs 51% human
89% CSAT, 1,500 calls a day handled by AI
3M automated calls/year, 10% cross-sell rate
Why Parloa
Built for volume. Engineered for revenue.
Work across the order lifecycle
Order management
AI agents answer all "where is my order?" (WISMO) questions, from checking order systems to notifying customers of delays and activating modifications without human interference.
Returns and refunds
In one phone call, Parloa's AI agents guide customers through returns, clarify refund status, and process exchanges.
Payment and billing
AI agents send automatic payment reminders, handle billing questions, and process transactions, all following PCI-compliant guardrails.
Provide proactive commerce
Cart recovery
Outbound AI agents reach out to cart abandoners within minutes of drop-off to answer questions, apply special offers, and close the sale.
Shipping updates
Parloa's AI automatically sends delivery notifications to purchasers, eliminating ambiguity and drastically reducing inbound calls.
Loyalty and upsell
AI agents leverage contextual memory to remind members of expiring points, promote tier upgrades, and recommend next purchases.
Trusted by leading retailers
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Delivery Partners
Production AI at retail scale.
Partner with global SIs, BPOs, and CCaaS providers to seamlessly integrate Parloa AI agents into your order, inventory, POS, ERP and e-commerce platforms.
Insights
Learn how agentic AI is transforming the retail landscape
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