Ride the intersection of AI and CX with Latané Conant and guests.

Bi-weekly 20-minute deep dives into governance, technology, and the culture that will lead teams through this once-in-a-generation shift in customer experience.

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Watch the latest episodes:

Text on orange gradient background: "Matt Dixon, Founding Partner & Author, DCM Insights. Conquering AI Adoption, FOMU. The Agentic Wave."
September 3, 2026

Matt Dixon | Conquering AI adoption FOMU

Matt Dixon, Founding Partner of DCM Insights and author of The Jolt Effect, Effortless Experience, and The Challenger Sale, explains how the right AI vendor eliminates customers’ “fear of messing up” (FOMU) in their AI adoption.

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Text on a gradient background: "Mike Gathright, Chief Customer Officer, Health Equity. Scaling HealthEquity’s Minimal Lovable Voice AI Agent. The Agentic Wave."
August 20, 2026

Mike Gathright | Scaling HealthEquity’s minimal lovable voice AI agent

Mike Gathright, Chief Customer Officer of HealthEquity, shares how his team is leveraging voice AI to not only anticipate, but act on customer needs.

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A cozy podcast studio setup with a microphone, cushioned chair, and the text "The Agentic Wave" and "Podcast by Parloa" against a wooden backdrop.
IntroAugust 19, 2026

Ride the agentic wave with Latané Conant

At the intersection of AI and CX is the Agentic Wave. Ready to ride it? Every other week, Parloa’s CMO, Latané Conant,explores what it takes to confidently lead through the biggest CX transformation in a generation.

Listen now