Voice AI for efficient and compliant claims conversations
AI agents that protect claims SLAs, automate routine policy servicing, and ensure policyholders are cared for during life’s hardest moments.
TRUSTED BY LEADING INSURERS
Built for scale. Engineered for accuracy.
Parloa meets the highest global standards for security, governance, and data privacy, so AI agents can handle the most sensitive policyholder conversations with your confidence.
Be there during life’s most stressful moments
First notice of loss (FNOL)
AI agents capture incident details and start the claims processes in real time, streamlining workflows for policyholders and employees.
Claims status updates
AI agents pull information directly from claims systems to provide policyholders with updates on open claims without having to wait in a queue.
Surge events
When storms or catastrophes hit, AI agents scale instantly to absorb the volume, protecting SLAs and freeing up humans to handle the more complicated matters.
Automate high-volume workflows
Billing and payments
Operating within PCI-compliant guardrails, AI agents resolve premium questions, process payments, and send billing reminders.
Policy changes
AI agents process address, beneficiary, IBAN, and marital status updates all within a single conversation and provide a full audit trail.
Authentication
AI agents provide secure, voice-based identity verification using policy number, date of birth, and dynamic challenges to ensure compliant support every time.
Discover agentic insurance
Hear Parloa’s voice AI agent resolve common claims calls in real time.
:format(webp))
:format(webp))
This is actually how I have always imagined AI. No more rule-based dialogues but truly individual and customized conversations.
Paul Herbertz
Product Manager, BarmeniaGothaer
NPS increase 179%
workload relief on the central switchboard90%
of customers feeling a stronger relationship with the brand60%
Production-ready AI for insurance
Partnering with global SIs, BPOs, and CCaaS providers, Parloa AI agents can be seamlessly integrated with your policy administration, claims management, billing & payment, CRM, and document management systems.
:format(webp))
:format(webp))
:format(webp))