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Travel & Hospitality

Voice AI that turns one-time travelers into lifelong guests.

AI agents book accommodations, manage itinerary changes, and turn every interaction into a loyalty-building experience.

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Customer results.

85% customer satisfaction score

97% translation accuracy across 3 languages

Why Parloa

Built for complex itineraries. Engineered for guest loyalty.

Whether it’s preparing for school vacation week, a business trip, or reacting to an extreme weather event, Parloa's AI agents are available 24/7/365 in 140+ languages and dialects to ease customers’ concerns and execute their requests, fostering strong brand loyalty with each interaction.

Reservations and changes
AI agents handle new bookings, upgrades, cancellations, and changes through natural voice conversations.
Real-time multilingual service
Parloa’s AI agents make international guests feel at home from the first “hello” with real-time translation available 24/7/365 in 140+ languages and dialects.
24/7 AI concierge
Voice AI agents resolve check-in questions, transfer requests, activity recommendations, and booking changes at any time and on any channel.

Increase brand loyalty with proactive outreach

Smart upsell and cross-sell
AI agents recognize the right moment to offer a room upgrade, a premium package, or a destination experience, generating higher revenue per booking.
CRM enrichment and personalization
Preferences, history, and loyalty data from every conversation are sent back to your human team, so they can deliver a tailored experience from the moment the guest arrives.
Outbound support
AI agents provide pre-trip reminders, schedule changes, and post-stay follow-ups to keep customers informed at every stage of the process, offering reassurance and opening opportunities for feedback.

Trusted by leading travel & hospitality brands

Parloa interface showing an agent's active skills

We provide a 24/7 service to our passengers where they can call without waiting time, and where they can get the right answers to their questions in their mother tongue. That's something that was unimaginable a couple of years ago.
Christian Draeger
SVP Passenger Experience, Berlin Brandenburg Airport

85%

customer satisfaction score

65%

cost reduction

Calculate the value Parloa could bring you →

Delivery Partners

Production AI at travel scale.

Partner with global SIs, BPOs, and CCaaS providers to seamlessly integrate Parloa AI agents into your property, reservation, and revenue management systems, and customer loyalty platforms.

Explore Parloa's partnerships