First Notice of Loss

Stop putting customer emergencies on hold.

Whether an accident, breakdown, tow, rental, or claim filing, Parloa's voice AI agents provide your customers with the help they need, when they need it.

See it in action

Faster intake. Streamlined resolution.

Parloa’s AI agents accelerate First Notice of Loss (FNOL) by cutting intake time from over 15 minutes to under five by replacing frustrating IVR menus with empathetic AI agents.

CallTower logo

71.4% of calls fully contained by voice AI load relief

The Dark Journey

FNOL intake is delayed by human bandwidth.

Navigating multiple systems and data sources means First Notice of Loss is the single highest-effort intake in insurance.

Every decision tree branch represents a loss in customer trust.

A customer standing on the side of the road doesn't want to press 1 or 2. If this is the only call they make this year, it's enough to make them look elsewhere.

Missing data causes repetition.

Incomplete data leads to adjuster callbacks, re-contacts, and claim cycle extensions.

The Parloa Performance Flywheel

FNOL intake happens automatically.

AI agents reference all relevant systems and data sources to automatically intake First Notice of Loss when the call comes in.

Empathetic interactions.

AI agents answer on the first ring, detecting customer sentiment and responding in the appropriate manner.

Seamless integrations eliminate repetition.

AI agents gather all relevant data on the first call and integrate it with existing systems to reduce the amount of callbacks, re-contacts, and claim cycle extensions.

How Parloa Solves It

The full claims intake channel, not a use case at a time.

Choreographed end-to-end intake across the full auto service flow: accident, breakdown, tow, rental, claim filing.

See it in action

1

Choreograph end-to-end FNOL intake

Intake claimant information, vehicle data, accident details, and policy lookup in under five minutes.

2

Converse with empathy

AI agents respond to high-stress intakes, with customizable tone, pacing, and language.

3

Manage the full auto service flow on one platform

Avoid data loss with accident, breakdown, tow dispatch, rental coordination, and claim filing.

4

Carry context with every handoff

Previous context is shared with adjusters, so every conversation picks up where it left off.

Trusted by leading brands.

View success stories
Businessman looking out of a window
GESOBAU logo

66% of qualified calls resolved automatically: How GESOBAU AG is future-proofing tenant phone service with AI agents.

82%

of callers identified by phone number or name and address

354

distinct issues identified and classified since launch

orderbird logo

orderbird reduces wait times with Parloa’s AI agent by 60%.

200%

agent performance over expecations

DOMCURA logo

The evolution from chatbot to voice AI: “Claimens” makes filling claim reports easier than ever.

90%

recognition rate for requests

Learn more.

AI Enterprise

Agentic AI in insurance: How autonomous AI agents streamline claims and protect compliance

Guides

Getting started with voice AI agents for insurance

AI Enterprise

The insurance industry is learning to crawl before it runs with agentic AI. Others will follow suit.

Replace the hold music with AI agents that anticipate customer needs before they even ask.

Stop making your customers wait for the help they need.

See it in action