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Platform – Parloa Navigator
Build, troubleshoot, and optimize at expert level.
Parloa Navigator gives every member of the CX team the power to build, troubleshoot, and optimize AI agents with expert-level precision.
From idea to a working agent in minutes.
Navigator turns your SOPs, decision trees, or just plain task descriptions into a working first-version agent, grounded in best practices rather than trial and error.
From docs to agent
Upload procedures, decision trees, or knowledge files for Navigator to build a working agent in minutes.
Industry templates
Ready-made templates for every industry means no starting from a blank page.
Built-in expertise
Access to built-in expert guidance means no more waiting on a handful of experts.
Every failure traced to its cause, with a fix you can act on.
Navigator traces unexpected agent behavior and delivers fix recommendations down to the prompt line-level.
Full visibility
Full visibility into call transcripts, skill logs, routing outcomes, and agent configuration.
Line-level fixes
Line-level fix recommendations are accepted or rejected without leaving the platform.
Prompt health checks
Prompt health checks catch contradictions and structural issues before ever reaching a customer.
Ask about performance in plain language. Get answers instantly.
Parloa Navigator lets anyone ask questions about agent performance and get clear, instant answers and recommended next steps that they can act on.
Plain-language answers
Questions about agent performance are answered instantly in plain language.
Pattern detection
Failure patterns, resolution rates, and operational issues are surfaced for further investigation.
One-click reports
A downloadable report, with summarized metrics and an action plan is available in single click.
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Trusted by leading brands.
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Explore the whole platform.
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Make every builder your best builder.
The AI winners won't be the ones with the most expert agent builders. They'll be the ones who make every member of their team an AI agent architect. That's what Parloa Navigator is built for.