Authenticated Agent Actions
From order status to address changes to payments, Parloa's voice AI agents automate your highest-volume calls with the same screening controls as human agents.
Give customers instant, secure answers to routine requests like order status checks and account updates. Eliminate wait times and free up your team to focus on more complex, high-value interactions.
90% switchboard load relief
89% CSAT with AI agent order tracking
Customers are forced to wait for answers to simple questions.
Customers expect fast answers to easy questions. Trust erodes when they don't get them.
High-friction manual processes.
Routine support tasks stall due to multi-system checklists, internal handoffs, and compliance steps.
Employees are run down by answering the same questions.
Simple questions can represent 20% or more of all inbound volume.
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Increased brand loyalty.
Customers who get immediate answers don’t have time to think about switching providers.
Consistency across every interaction.
Every AI agent follows the same process to avoid variation, errors, and compliance gaps and to provide streamlined experiences.
Humans can focus on high-value situations.
With AI agents handling simple tasks, employees stay focused on the work that energizes them.
How Parloa Solves It
Start with the single highest-volume intent and automate it end-to-end. Prove the ROI, then expand to write transactions with the same compliance controls.
1
One API, one intent, fully automated end-to-end. Status checks resolved in seconds, not minutes.
2
Parloa's voice AI agents execute the same write transaction workflow as your human agents.
3
Subtask agents handle flows across CRM, billing, and policy admin with high accuracy and ultra-low latency.
4
AI agents follow compliance rules already in place, with per-transaction audit trails available.
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Automate your highest volume intent.
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