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Platform – Performance Lab
Deploy AI agents you can trust.
Identify issues, measure performance, and ensure AI agents meet expected standards before go-live, and continue to self-improve over time.
Simulations & Evaluations
Ensure the reliability of AI agents from the start.
Simulations and evaluations cover every intent, tool call, and handoff, and run at production scale before a single real conversation happens.
Auto-generated coverage
Test coverage is generated automatically from the agent's configuration.
Granular testing
Every intent, tool call, and handoff between agents is tested individually.
Blended test data
Blend historical transcripts and synthetic tests across scenarios, languages, and channels.
Human review
Every generated simulation and evaluation stays in draft until reviewed, keeping you in control.
Agent A/B Testing
Version testing made simple
Agent A/B Testing runs identical tests against two versions of an agent, showing how performance differs, and by how much, before going live.
Side-by-side results
Two agent configurations run against the same tests, with results placed side by side to compare.
One-click comparison
A full comparison launches in one click, running simulations and evaluations in sequence.
Conversation-level detail
Every run can be inspected at the conversation level, so what's different is visible, not inferred.
Self-Improving Agents
Agents that get smarter over time
Parloa Navigator evaluates insights from Parloa Lens and delivers fix recommendations, right in the prompt.
Automatic tracing
Every failure is automatically traced, with a clear fix recommendation, down to the prompt level.
Tested fixes
Every recommended fix is reviewed and tested via simulated conversations.
You stay in control
With your oversight and approval, updates are applied, and the failure resolved.
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Trusted by leading brands.
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Explore the whole platform.
Safety, privacy, and control for the most regulated industries and markets.
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Stop guessing if your AI agent will hold up in the real world.
Performance Lab gives you the power to simulate, stress-test, and tune your agents to perfection before they go live. Validate your improvements, resolve issues at the source, and ship with absolute confidence.