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Platform – Enterprise Security & Governance
Safety, privacy, and control for the most regulated industries and markets.
Built-in security, compliance, and data sovereignty controls to keep your customer data secure, and your brand risk-free, in even the most demanding industries.
Configurable LLM Guardrails
AI safety built for the real world.
LLM Guardrails enforce safety at the infrastructure layer, not inside a single prompt, so what an agent can do stays fixed, no matter the conversation.
Per-agent safety controls
Per-agent safety controls address harmful or abusive contents, and off-topic conversations.
Topic enforcement
Topic enforcement catches every variation of a request, including those no one anticipates.
Social engineering defense
Conversations are analyzed to block social engineering, fake verification, and role-switching.
Zero added latency
Safety checks run in parallel with every response, while adding no perceived latency.
PII & PCI Redaction
Protect sensitive data, and stay compliant.
Parloa protects personal, payment, and health information in every conversation, leaving nothing exposed, and nothing outside of what regulators require.
Real-time redaction
Names, account numbers, and personal details are redacted in real time, in every conversation.
Isolated PCI handling
Credit card and other PCI-relevant data are routed to a separate, non-LLM-based process.
Custom data retention
Data retention policies are set based on individual requirements, not a one-size-fits-all default.
Data Sovereignty & GDPR/CCPA Compliance
Retain your data in your preferred region.
With Parloa Zones, deploy wherever you operate, with customer data staying local and under your control.
Built-in data residency
Data location, control, and jurisdiction are built in.
Regional compliance
One platform meets regional data laws without separate vendors or integrations.
Repeatable expansion
Expansion into new regions becomes a repeatable rollout, not an infrastructure project.
Trust & Safety Foundation
Certified for the compliance standards that matter most.
Every certification, policy, and guardrail lives in one place and is independently verified, so security teams get direct answers not a long back-and-forth.
Industry certifications
Certification spans ISO 27001, SOC 2 Type 1 and 2, PCI DSS, HIPAA, DORA, GDPR, and the EU AI Act
Built-in access control
Role-based access control, multi-factor authentication, and single sign-on are built in.
Independent verification
Third-party penetration testing and audit-ready logs mean every claim is independently verified.
Full documentation
Full documentation available on request.
Explore the whole platform.
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Build with the confidence your security team will love.
AI pilot programs demo well. Few can survive a security review, a regulatory audit, and a customer's own compliance team, all at once. Enterprise Security & Governance can.