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Utilities
AI agents scale to your contact volume, whether to answer billing questions, provide service updates, or escalate safety-critical calls, so no customer is ever left in the dark.
24/7 AI-powered service
42% of customer calls automated with AI assistant “Sophie”
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+20% automation rate
Why Parloa
A grid event can spike contact volume 10–20× within hours. Parloa's AI agents absorb it without a single additional hire.
Working within PCI-compliant guardrails, AI agents confirm whether a payment was received, provide due dates, arrange extensions, and set up installment plans.
AI agents verify the caller against the account, confirm which premise and service the request concerns, and route it with the full context already captured.
AI agents set up new electricity and gas service, update contact and billing details, restore account access, and consolidate accounts.
AI agents handle move-in and move-out service updates, service stops, and appointment scheduling, writing all updates back to your system of record.
Outbound AI notifies customers of outages in their area, provides estimated times to resolution, and confirms live status for anyone who calls in.
When callers report gas leaks, downed wires, trees on power lines, or damaged meters, AI agents capture the report and location and forward it to your emergency team in seconds.
Trusted by leading energy & utility providers
Delivery Partners
Partnering with global SIs, BPOs, and CCaaS providers, Parloa AI agents can be seamlessly integrated with your CIS, your outage management system, meter data, CRM, and payment platforms.
Parloa is the only third-party voice AI vendor with SAP Endorsed App status. Learn how the Parloa x SAP Service Cloud integration delivers full-context voice support from problem to resolution to revenue.
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Insights
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When the grid goes down, your service shouldn't. Ensure your customer support is as reliable as the power you provide with Parloa’s voice AI agents.
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