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Insurance

Voice AI for efficient and compliant claims conversations.

AI agents that protect claims SLAs, automate routine policy servicing, and ensure policyholders are cared for during life's hardest moments.

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Customer results.

96% routing accuracy

71% of claimant interactions automated

98% intent recognition

Why Parloa

Built for scale. Engineered for accuracy.

Parloa meets the highest global standards for security, governance, and data privacy, so AI agents can handle the most sensitive policyholder conversations with your confidence.

First notice of loss (FNOL)
AI agents capture incident details and start the claims processes in real time, streamlining workflows for policyholders and employees.
Claims status updates
In one phone call, Parloa's AI agents guide customers through returns, clarify refund status, and process exchanges.
Surge events
When storms or catastrophes hit, AI agents scale instantly to absorb the volume, protecting SLAs and freeing up humans to handle the more complicated matters.

Automate high-volume workflows

Billing and payments
Operating within PCI-compliant guardrails, AI agents resolve premium questions, process payments, and send billing reminders.
Policy changes
AI agents process address, beneficiary, IBAN, and marital status updates all within a single conversation and provide a full audit trail.
Authentication
AI agents provide secure, voice-based identity verification using policy number, date of birth, and dynamic challenges to ensure compliant support every time.

Trusted by leading insurers

Parloa interface showing an agent's active skills

This is actually how I have always imagined AI. No more rule-based dialogues but truly individual and customized conversations.
Paul Herbertz
Product Manager, BarmeniaGothaer

179%

NPS increase

90%

workload relief on the central switchboard

60%

of customers feeling a stronger relationship with the brand

Calculate the value Parloa could bring you →

Delivery Partners

Production-ready AI for insurance.

Partner with global SIs, BPOs, and CCaaS providers to seamlessly integrate Parloa AI agents into your policy, claims, billing, CRM, and document management systems.

Explore Parloa's partnerships