IVR Replacement
Voice AI agents understand natural-language intent to resolve issues for customers automatically. No decision tree required.
Resolve inquiries instantly, automate end-to-end workflows, and enable seamless, context-rich handoffs that reduce wait times, boost resolution rates, and improve customer satisfaction.
90% switchboard load relief
42% of calls automated
60% reduction in wait times
Automated deflection costs you revenue.
A multi-level tree routes customers to the wrong place, forces them to repeat themselves, and drives up abandonment.
NPS fluctuates with every support experience.
Unreliable routing means every interaction brings an unpredictable reaction.
AHT is high, FCR is low.
Every misroute becomes a contact you pay for twice.
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Fewer repeat calls, less frustration.
Customers routed right don't have to repeat themselves and stay on the line.
NPS doesn't waver with every support experience.
Consistent, effortless routing removes the #1 contact center complaint.
FCR is high, AHT is relevant.
Customers call in knowing they'll get a resolution to their problems, at a pace that makes sense.
How Parloa Solves It
Parloa's AI agents sit in front of your existing CCaaS so no re-platforming. Customers speak naturally, and agents understand intent, and route with full context.
1
AI agents use natural language understanding to classify intent with high accuracy.
2
Test AI agents before launch. Your compliance team validates the action, before final approval.
3
Optimize specialist queues, licensed-agent routing, and skills-based overflows.
4
Parloa's AI agents integrate with Genesys, NICE, Five9, Amazon Connect, Cisco, and Azure.
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It's time to free the IVR
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