TRAVEL & HOSPITALITY

AI agents that turn one-time travelers into lifelong guests

AI agents that book accommodations, manage itinerary changes, and turn every interaction into a loyalty-building experience. 

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TRUSTED BY LEADING TRAVEL & HOSPITALITY BRANDS

Why Parloa

Built for complex itineraries. Engineered for guest loyalty.

Whether it’s preparing for school vacation week, a business trip, or reacting to an extreme weather event, Parloa's AI agents are available 24/7/365 in 140+ languages and dialects to ease customers’ concerns and execute their requests, fostering strong brand loyalty with each interaction.

Be there for every step 
of the guest experience

Reservations and changes

AI agents handle new bookings, upgrades, cancellations, and changes through natural voice conversations.

Real-time multilingual service

Parloa’s AI AI agents make international guests feel at home from the first “hello” with real-time translation available 24/7/365 in 140+ languages and dialects.

24/7 AI concierge

Voice AI agents resolve check-in questions, transfer requests, activity recommendations, and booking changes at any time and on any channel.

Increase brand loyalty with proactive outreach 

Smart upsell and cross-sell

AI agents recognize the right moment to offer a room upgrade, a premium package, or a destination experience, generating higher revenue per booking.

CRM enrichment and personalization

Preferences, history, and loyalty data from every conversation are sent back to your human team, so they can deliver a tailored experience from the moment the guest arrives.

Outbound support

AI agents provide pre-trip reminders, schedule changes, and post-stay follow-ups to keep customers informed at every stage of the process, offering reassurance and opening opportunities for feedback.

Experience Parloa

Discover agentic insurance

Hear Parloa’s voice AI agent resolve common claims calls in real time.

Explore the insurance demo

This is actually how I have always imagined AI. No more rule-based dialogues but truly individual and customized conversations.

Paul Herbertz

Product Manager, BarmeniaGothaer

NPS increase 179%

workload relief on the central switchboard90%

of customers feeling a stronger relationship with the brand60%

Calculate the value Parloa could bring you
Delivery partners

Production-ready AI for insurance

Partnering with global SIs, BPOs, and CCaaS providers, Parloa AI agents can be seamlessly integrated with your policy administration, claims management, billing & payment, CRM, and document management systems.

Explore Parloa’s partnerships
Insights

Learn how agentic AI is transforming insurance