Let’s build outstanding phone experiences
Deliver superior voice experiences with natural, personal AI agents. With Parloa, calling a contact center is as easy as talking to a friend.
Our customers achieved
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routing accuracy
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accuracy transcribing contract numbers
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automated order conversion
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automated order upsell rate
Sound makes the difference
Our platform is specifically designed for phone interactions, leveraging its exceptional speech-centric technical infrastructure to deliver the best phone experience out there.
Pre-trained models for customer service deliver outstanding phone experiences
With our advanced, pre-trained speech-to-text technology, we outperform standard models by a significant margin of at least 10-15%. Take advantage of exceptional performance that delivers the highest level of accuracy and clarity.
Experience the difference with unparalleled natural sound
Sound makes a difference, and that’s why we use Microsoft’s neural text-to-speech voices, which outperform the competition when delivering natural and realistic phone conversations, to ensure your customers have engaging and authentic conversations.
Say goodbye to communication barriers with contextual understanding capabilities
At Parloa, we use advanced AI components and the latest innovations in generative AI to accurately capture and interpret the intent behind transcribed words. That’s how we deliver seamless and smooth interactions that ensure there are no misunderstandings during a conversation.
Words from our customers
Find out more- The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider Consultant for Process and Project Management, Swiss Life - Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech Director of Customer Service, Decathlon Germany - Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick Channel Sales Manager - Financial Services Microsoft - Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König Project and Process Manager, AGILA
