Go beyond chatbots with generative AI to elevate customer conversations
Understand your customers on a deeper level with superior chat experiences that help you resolve issues faster to drive more sales.
Our customers achieved
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routing accuracy
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accuracy transcribing contract numbers
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automated order conversion
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automated order upsell rate
Deliver perfect answers at the right time with AI-powered chatbots
Say goodbye to button clicking and keyword matching. Let your customers type they want and phrase things however they prefer with AI agents powered by the latest generative AI models. Leverage company knowledge to give your customer service chat experiences with a human-like touch.
Highly-skilled, personal AI agents deliver exceptional chat experiences
AI agents can connect with any customer in any language, any time via chat to rapidly and accurately respond to inquiries. Make it easy for your customers to resolve their issues.
Pre-trained and primed to address complex customer service needs via chat
Our technology is engineered to excel in your most important use cases by seamlessly handling routing, authentication, FAQs, and end-to-end processes to delight your customers and rapidly achieve contact center success.
Easily design high-performance AI agents
Empower your employees to easily design, train, and quickly integrate powerful AI capabilities across your contact center using our intuitive platform and open APIs.
Words from our customers
Find out more- The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider Consultant for Process and Project Management, Swiss Life - Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech Director of Customer Service, Decathlon Germany - Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick Channel Sales Manager - Financial Services Microsoft - Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König Project and Process Manager, AGILA
