Go beyond chatbots – with AI for intelligent conversations

Understand your customers on a deeper level with leading-edge chat experiences that help you resolve more issues faster and drive more sales

Channel Website Chat Hero

Our customers achieved

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routing accuracy

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accuracy transcribing contract numbers

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automated order conversion

+ many more great KPIs!

Get perfect answers at the right time with AI-powered chats

Say goodbye to button clicking and keyword matching. Our AI understands them and uses the latest innovations, including generative AI, to give your customer service a human-like touch.

Our powerful AI technology delivers exceptional chat experiences

Our cutting-edge, comprehensive AI solutions leverage market-leading technology in every chat. With Parloa, understanding intent and responding accurately has never been easier.

Pre-trained and primed to address complex customer service needs via chat

Engineered to excel in your most important chat use cases. Our technology seamlessly handles routing, authentication, FAQs, and end-to-end processes, enabling you to delight your customers and  rapidly achieve contact center success.

Effortless implementation with user-friendly low-code frontends & APIs

Empower your employees to easily design, train, and seamlessly integrate powerful AI capabilities across your contact center using simple-yet-comprehensive interfaces and open APIs.

Words from our customers

Find out more
  • The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
    Tom Schneider Tom Schneider Consultant for Process and Project Management, Swiss Life
  • Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
    Olivia Szpiech Olivia Szpiech Director of Customer Service, Decathlon Germany
  • Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
    Juergen Dick Jürgen Dick Channel Sales Manager - Financial Services Microsoft
  • Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
    Jeanine Koenig Jeanine König Project and Process Manager, AGILA

Upgrade the service experience for customers and contact center teams!

Join us at WAVE - Berlin, Sept. 12