Three minutes before they’re gone: How proactive automated support creates lasting loyalty with customers
On-demand webinar
Three minutes. That’s all the time US consumers are willing to give automated support before they disengage. With 83% of consumers saying their service experience directly shapes brand loyalty and nearly 1 in 5 saying a single bad interaction is enough to send them to a competitor, the stakes for fast, reliable CX have never been higher.
The good news? Consumers have outlined exactly what it takes to make them stay.
Watch Parloa’s CMO, Latané Conant, and Head of Value Engineering, Kayhan Iqbal, as they explain how the findings from Parloa’s inaugural Consumer Patience Index shape the future of CX.
You’ll learn how to:
Identify the exact moments customers disengage and how to stop the drop-off
Diagnose where your voice channel is failing
Build a roadmap for AI-powered service that turns unsatisfied customers into loyal ones - starting with the 44% that said they end subscriptions immediately after a bad customer experience.
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Speakers
Latane ConantCMOParloa
Kayhan IqbalVP, Value EngineeringParloa