One bad call, gone for good: How reliable automation turns resolution into loyalty
Live webinar
90% of EMEA consumers say their loyalty is directly tied to their customer experience. One bad call is all it takes. 93% say their IVR still can't solve their problem, and 1 in 4 will walk after a single bad experience.
Join Parloa’s Damien Smith, Director of Content & Communications, and Joe Huffnage, VP of Solution Engineering & Delivery, for a tactical breakdown of what drives EMEA customers away, what makes them stay, and exactly what to fix first.
You'll learn:
Where your automation wears down patience, and how to fix those moments before customers hang up
How to incorporate empathy into your support flow (92% say it's what actually drives satisfaction)
How to close the gap between what customers are ready to trust AI with, and what your IVR currently delivers
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Speakers
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Damien Smith
Director of Content & Communications @ Parloa
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Joe Huffnagle
VP of Solution Engineering & Delivery @ Parloa