Build the AI-powered CX org: A masterclass for CX operators
Live webinar
CX operators want to work with AI agents. They just don’t know how to yet.
In Parloa’s survey of 200+ CX professionals, 75% said they were interested in or curious about a role that builds and improves them. But almost no one knows how to do it, who should own it, or how to measure it.
That gap is your opportunity. A new kind of CX job is taking shape: the person who builds, monitors, and improves the AI agents handling customer conversations. At many companies, no one owns this yet, but you have the background knowledge necessary to thrive.
This masterclass is built around real exercises. We’ll work through the AI in CX Readiness workbook together, in three lessons:
Assign ownership: decide who runs your AI agents, and what CX should own
Train and tool up: pick the hands-on training you’ll start or join next
Rewire metrics: choose one new way to measure AI agent quality
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Speakers
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Latané Conant
CMO @ Parloa
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Jia Teck Gng
Director, Strategic Engagement @ Parloa