9am ET | 3pm CEST

The new way to observe & improve AI agents

Live webinar

AI-powered contact centers require metrics that tell the full story. Not just what happened, but why it happened. That’s the part of the story traditional CX metrics like containment, handle time, and CSAT don’t tell.

Join Dr. Michael Kallookaran (Lead Partner Solution Engineer) and Ritika Belwariar (Sr. Product Marketing Manager) to learn the CX metrics that matter in the agentic era. You’ll learn about insights AI observability provides, and how those insights can be used to optimize AI agents.

Core topics they’ll cover:

  • The new metrics every contact center should start measuring (beyond CSAT, containment, and handle time).

  • How observability uncovers what customers are really experiencing with your AI agents,  and how to use those insights to improve AI agents.

  • Questions to ask yourself and your team as you get started.

Register now

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Speakers

  • Dr. Michael Kallookaran
    Dr. Michael KallookaranLead Partner Solution EngineerParloa
  • Ritika Belwariar
    Ritika BelwariarSr. Product Marketing ManagerParloa