Tracked vs. trusted: The CX metrics gap in the age of AI
Live webinar
Are your CX metrics simply tracked, or are they trusted enough to influence decisions? How much does leadership really care about the numbers you show them?
These are the questions we set out to answer with the Metric Sherpa himself, Justin Robbins.
Join Justin and Parloa’s VP of Product Marketing, Kevin Boyer, for a research-backed conversation on what separates metrics that get reviewed from metrics that drive investment, alignment, and better customer outcomes.
They’ll draw on a survey of more than 500 CX operators and executives to explore:
How executives determine whether CX is delivering meaningful business value.
Where CX operators and executives disagree on the metrics that matter most.
Why more data doesn't automatically create more confidence.
What it will take for AI-generated CX metrics to become something teams across the organization trust and act on.
Can't make it live? Register anyway — we'll send you the recording.
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Speakers
Kevin BoyerVP, Product MarketingParloa
Justin RobbinsFounder & Principal AnalystMetric Sherpa