Parloa AI agent management platform now an SAP Endorsed App available on SAP store

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July 15, 2026 • 2 mins

Delivers premiere customer experiences powered by on-brand, bespoke agents that take action to resolve service issues

New York / Berlin - July 15, 2026 – Agentic CX leader Parloa announced today that its AI Agent Management Platform solution is now an SAP Endorsed App, available for online purchase on SAP Store. SAP Endorsed Apps are a distinct category of solutions within SAP's partner ecosystem. These apps solve key customer challenges that provide additional value to offer holistic business solutions and bring out the best in every business.

"The complexity of the truly global enterprise relies on innovative technologies like those from SAP. Hard stop,” said Malte Kosub, CEO and co-founder of Parloa. “By integrating Parloa with SAP Service Cloud, and with premium certification as an SAP Endorsed App, we’re delivering adept, responsive, remarkably human agentic experiences where they matter most - the customer journey."

SAP Endorsed Apps are premium certified by SAP with added security, in-depth testing and measurements against benchmarks results. The certification comes mere weeks after Parloa’s AI agents hit the SAP Store, helping to enable businesses to handle customer interactions with more context and continuity. Instead of treating each interaction as a standalone event, companies can connect conversations to real business data and service processes within SAP Service Cloud and carry them through to resolution.

“Ecosystem innovations are essential to SAP’s vision and delivery of the intelligent enterprise for SAP customers,” said Darryl Gray, Global Vice President, Software Partner Solution Monetization & Success at SAP. “We applaud Parloa on achieving SAP Endorsed App status for its AI Agent Management Platform. Partners like Parloa are positioned to help us deliver a cloud-first strategy with integrated innovations, proven to provide value while solving key business challenges.” 

The AI Agent Management Platform solution is available for digital discovery and purchase at SAP Store, the digital marketplace for solutions from SAP and its partners. SAP Store provides customers with real-time access to more than 2,300 innovative solutions from SAP as well as partner solutions that complement and extend their SAP applications, enabling digital transformation of their business.

To learn more about Parloa x SAP Service Cloud see here.

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