Customer satisfaction (CSAT)
Natural voice conversations with action during the call, leading to full resolution with no transfers or wait times.
Conversational AI
Conversations that move the needle on customer experience
Improve CSAT, FCR, and cost per contact with natural-language conversations.
Trusted by leading brands
Conversational AI improves 5 key CX metrics:
Average handle time (AHT)
Significantly reduced, quickly moving towards reshaping the metric due to full resolution.
Containment rate
Transactional voice interactions are resolved end-to-end, leading to multi-step resolution across channels
Cost per contact
Significant savings on the costliest channel (voice)
First contact resolution
Complex issues managed across multiple systems, completing transactions in a single call
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Buyer Resource
Evaluating CX automation platforms?
Conversational AI for the Enterprise
Built for voice at scale
Full lifecycle orchestration
Design, test, deploy, and improve AI voice agents with built-in simulations, evaluations, and runtime guardrails. 88% reduction in agent escalations 32% better customer identification accuracy
Voice your customers trust
Natural, low-latency conversations across 140+ languages, locally tuned for regional nuance, with real-time translation that supports both customers and human agents. 13% higher speech-to-text accuracy 97% real-time translation accuracy
Built for regulated environments
Security and compliance designed for enterprise customer support operating under strict regulatory requirements. GDPR & EU AI Act compliant HIPAA, DORA, SOC 2 TYPE I & II, ISO PCI DSS
Experience conversational AI in action
Book a demo
Listen to Parloa’s AI phone agents speak in multilingual conversations, resolve edge cases, and manage sensitive interactions.