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Full lifecycle orchestration
Design, test, deploy, and improve AI voice agents with built-in simulations, evaluations, and runtime guardrails.
88%
reduction in agent escalations
32%
better customer identification accuracy
Conversational AI
Conversations that
move the needle
on customer experience
Improve CSAT, FCR, and cost per contact with natural-language conversations.
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Our trusted customers
Conversational AI improves 5 key CX metrics:
Customer satisfaction (CSAT)
Natural voice conversations with action during the call, leading to full resolution with no transfers or wait times.
Average handle time (AHT)
Significantly reduced, quickly moving towards reshaping the metric due to full resolution.
Containment rate
Transactional voice interactions are resolved end-to-end, leading to multi-step resolution across channels
Cost per contact
Significant savings on the costliest channel (voice)
First contact resolution
Complex issues managed across multiple systems, completing transactions in a single call
Buyer resource
Evaluating CX automation platforms?
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Conversational AI for the enterprise
Built for voice at scale
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Voice your customers trust
Natural, low-latency conversations across 130+ languages, locally tuned for regional nuance, with real-time translation that supports both customers and human agents.
13%
higher speech-to-text accuracy
97%
real-time translation accuracy
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Built for regulated environments
Security and compliance designed for enterprise customer support operating under strict regulatory requirements.
GDPR
& EU AI Act compliant
HIPAA
DORA, SOC 2 TYPE I & II, ISO PCI DSS
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Proven performance
Gartner Peer Reviews
Book a demo
Experience conversational AI in action
What’s next?
Listen to Parloa’s AI phone agents speak in multilingual conversations, resolve edge cases, and manage sensitive interactions.
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Amplify your customer service experience today.