Full lifecycle orchestration
Design, test, deploy, and improve AI agents with built-in simulations, evaluations, and runtime guardrails. 88% reduction in agent escalations 32% better customer identification accuracy
AI Customer Support
Parloa’s AI agents are built for customer support scale
Handle millions of customer calls with AI agents built to improve customer experience, retention, and revenue at scale.
Trusted by leading brands
Why customer support still breaks at scale
The AI customer support challenge
Customer support is in crisis. (Sources: Gartner, Forrester)
42-60%
agent attrition, forcing teams to spend roughly $14K per agent on constant recruiting and training
80%
of leaders cite rising interaction volumes as top pressure
1.6%
of interactions are automated, leaving an estimated $80B in potential AI savings untapped by 2026
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Get the framework for scalable automation
How Parloa Powers Customer Support
Parloa is the leading AI platform for customer support
Voice that customers trust
Natural, low-latency conversations across 140+ languages, locally tuned for regional nuance, with real-time translation that supports both customers and human agents. 13% higher speech-to-text accuracy 97% real-time translation accuracy
Built for regulated environments
Secure, compliant infrastructure built for enterprise customer support operating under strict regulatory requirements. GDPR & EU AI Act compliant HIPAA DORA, SOC 2 TYPE I & II, ISO PCI DSS
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See why global enterprises trust our platform.