Full lifecycle orchestration
Design, test, deploy, and improve AI agents with built-in simulations, evaluations, and runtime guardrails. 88% reduction in agent escalations 32% better customer identification accuracy
AI Customer Service
Parloa’s AI agents are built for customer service scale
Handle millions of customer calls with AI agents built to improve customer experience, retention, and revenue at scale.
Trusted by leading brands
Why customer service still breaks at scale
The AI customer service challenge
Customer service is in crisis:
Sources: Gartner, Forrester
42-60%
agent attrition, forcing teams to spend roughly $14K per agent on constant recruiting and training
80%
of leaders cite rising interaction volumes as top pressure
1.6%
of interactions are automated, leaving an estimated $80B in potential AI savings untapped by 2026
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How Parloa Powers Customer Service
Parloa is the leading AI platform for customer service
Voice that customers trust
Natural, low-latency conversations across 140+ languages, locally tuned for regional nuance, with real-time translation that supports both customers and human agents. 13% higher speech-to-text accuracy 97% real-time translation accuracy
Built for regulated environments
Secure, compliant infrastructure built for enterprise customer support operating under strict regulatory requirements. GDPR & EU AI Act compliant HIPAA, DORA, SOC 2 TYPE I & II, ISO PCI DSS
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