AI Call Center
Run AI agents on live customer calls with the accuracy, control and safeguards required in high-volume, regulated environments.
Trusted by leading brands
The AI call center challenge
As call volumes rise, small failures become systemic problems. In this environment, an unreliable AI solution doesn't reduce risk; it amplifies it.
Sources: Gartner, Forrester
42-60%
agent attrition forces constant hiring and retraining
80%
of leaders say rising interaction volume is already breaking response-time targets
1.6%
of interactions are automated—at best, leaving teams dependent on fragile manual workflows
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How Parloa Supports Call Centers
Parloa helps call centers run AI agents safely in high-stakes customer conversations where there is no room for errors.
Design, test, deploy, and improve AI agents with built-in simulations, evaluations, and runtime guardrails, so agent behavior doesn't break production. 88% reduction in agent escalations 32% better customer identification accuracy
Fast, natural conversations across 140+ languages, locally tuned for regional nuance, with real-time translation that supports both customers and human agents. 13% higher speech-to-text accuracy 97% real-time translation accuracy
Security and compliance designed for enterprise customer support operating under strict regulatory requirements. GDPR & EU AI Act compliant HIPAA, DORA, SOC 2 TYPE I & II, ISO PCI DSS
Watch our agents in action as they handle multilingual conversations, edge cases, and sensitive information.
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