Full lifecycle orchestration
Design, test, deploy, and improve AI agents with built-in simulations, evaluations, and runtime guardrails. 88% reduction in agent escalations 32% better customer identification accuracy
AI Call Center
Parloa’s AI agents are built for call center scale
Handle millions of customer calls with AI agents built to improve customer experience, retention, and revenue at scale.
Trusted by leading brands
Why call centers still break at scale
The AI call center challenge
Call centers are in crisis. (Sources: Gartner, Forrester)
42-60%
agent attrition, forcing teams to spend roughly $14K per agent on constant recruiting and training
80%
of leaders cite rising interaction volumes as top pressure
1.6%
of interactions are automated, leaving an estimated $80B in potential AI savings untapped by 2026
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Get the framework for scalable automation
How Parloa Supports Call Centers
Parloa is the leading AI platform for call centers
Voice that customers trust
Natural, low-latency conversations across 140+ languages, locally tuned for regional nuance, with real-time translation that supports both customers and human agents. 13% higher speech-to-text accuracy 97% real-time translation accuracy
Built for regulated environments
Secure, compliant infrastructure built for enterprise customer support operating under strict regulatory requirements. GDPR & EU AI Act compliant HIPAA DORA, SOC 2 TYPE I & II, ISO PCI DSS
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