Parloa and Five9 partner to bring agentic AI voice automation to enterprise contact centers

Today, Parloa announced its partnership with Five9, a leading provider of cloud contact center solutions. The partnership enables Five9 customers to augment their Intelligent Cloud Contact Center with Parloa AI agents, providing more flexible and faster experiences for their customers. 

Parloa’s AI Agent Management Platform (AMP) enables global brands to design, test, deploy, and continuously optimize autonomous AI agents to handle complex customer conversations end-to-end. As a certified solution on the Five9 CX Marketplace, Parloa easily integrates with Five9’s enterprise CCaaS platform and infrastructure so that pre-existing routing, escalation, and human agent operations are embedded in the training of the agents. With context at their core, Parloa’s AI agents are fast to implement and operate reliably in high-volume, real-world contact center environments.

By leveraging Parloa and Five9 together, organizations will accelerate their AI automation without sacrificing quality, transparency, or operational control. Enterprises leveraging the collaborative solution benefit from natural AI-powered customer conversations, faster time-to-value, and the ability to scale AI safely across regions, languages, and diverse regulatory environments. Whether for inbound customer service conversations or proactive customer outreach, Parloa and Five9 bring AI agents and human agent operations together to reliably manage high-volumes of customer conversations and improve the customer experience.

“Delivering exceptional customer experiences requires more than traditional automation. It demands intelligent, context-aware orchestration across every interaction,” said Jess Shea, Sr. Partner Manager, Five9. “Our partnership with Parloa enables a seamless handoff between Five9’s Intelligent CX Platform and Parloa’s agentic AI, allowing conversations to flow fluidly between AI agents and human agents without losing context or continuity.”

The future of CX is an experience in which brands provide personalized AI agents for every customer, agents that understand the customer’s history and are available for them in any channel, at any time of day. Parloa makes that future a reality now, with agents that quickly resolve customer issues while strengthening customer-brand relationships. By partnering with Five9, Parloa expands agentic AI throughout the enterprise CX ecosystem, enabling organizations to deliver highly personalized voice AI experiences with the scale, trust, and reliability that global operations demand.

Learn more about Parloa integrations here.