Meet Parloa at CCW Nashville 2026
Join us on the expo floor to see how AI Agents power reliable, brand-safe customer experiences at scale from first interaction to resolution.
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Stop by Booth 132 to:
See a tailored demo of Parloa’s AI Agent Management Platform: Explore how agents reason, act, and collaborate across systems to support complex customer journeys.
Dig into real customer journeys: Talk with our team about orchestration, agent architectures, integrations, and what it takes to scale CX reliably.
Understand what’s keeping your AI initiatives stuck in pilot mode, and how to reach operational scale.
Join us at CCW without the full ticket price. Request your $1 pass here and experience all the benefits of a full-price ticket.
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Speaking session
- 1:45pm - 2:30pm
Oct 8th
Omni NashvilleShine the Light on Your Customer Experience: How AI Uncovers New Truths About Your CX
Every function in the business spends money to find out what customers think, while the function that could have the most insights is told to just keep systems running. Now, customer experience has become a dark journey, where no one knows what’s really happening with customers.
In this fireside chat, Ivy Holt, VP of GTM at Parloa, talks about what it takes to light up that journey, from moving from sampling 3% of conversations to observing 100% of them, catching an AI agent drifting off-script before it becomes a headline, and turning service data into a live diagnostic for the whole business.
Key Takeaways
- Why voice is the new CX UI and how to navigate it
- Why observability is non-negotiable in the AI era
- Why your contact center operators may just be your next AI heroes
Speakers
Ivy HoltVP GTM EnablementParloa