May 28, 2026Milan

At the Heart of AI Milan

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Ci vediamo a Milano!

Join us on May 28 in Milan for “At the Heart of AI” and discover exclusive insights into how agentic AI is transforming customer communication—making it more intelligent, more personalized, and more scalable than ever before.

Today, AI agents, copilots, and automation tools are everywhere—appearing in pilots, demos, and controlled settings. Yet only a select few successfully reach reliable, enterprise-grade production. So how can you move from experimentation to truly operational AI and beyond? In this interactive workshop, you’ll explore the technology first-hand and learn how forward-thinking organizations are making that transition—designing, deploying, and scaling AI agents to deliver standout customer experiences.

  • Explore the full lifecycle of AI agents—from initial design to real-world deployment—and learn how to create customer interactions that feel natural, authentic, and seamless. Gain a hands-on understanding of how AI voice agents work, and walk away with practical strategies to drive measurable impact in your business, powered by our Parloa.

  • When

    Thursday, May 28

  • Venue

    Casa Lago
    Milano Duomo
    Via S. Tomaso, 6
    20121 Milan

Reserve your seat

Agenda at a glance

  • 16:00–16:15 Arrival and check-in

  • 16:15–16:30 Opening remarks: “Designing the future of customer relationships”

    Rodrigo De Cossio, RVP Sales Western Europe | Parloa

  • 16:30–18:00 Workshop: “Build your own AI agent”

  • 18:00–18:15 Wrap-up and Q&A

  • 18:15–21:00 Drinks, dinner & networking

What to expect

This event is designed for CX, Operations, and AI leaders who are not just exploring AI — but are responsible for making it work at scale. Here is a preview of what you will experience:

  • Hands-on workshop

    Build and test your own AI agent

  • Best practices & expert knowledge

    Learn how leading companies use AI successfully

  • Personalized consultation

    Bring all your questions

  • Networking with drinks & dinner

    Connect with fellow CX professionals

And remember to bring your laptop to make the most out of the workshop!