At the Heart of AI Lausanne
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Step into the heart of AI in Lausanne
Join us on September 29 for “At the Heart of AI” in Lausanne with our partner Deloitte and gain exclusive insights into how agentic AI is reshaping customer communication—making it smarter, more personal, and more scalable than ever.
Today, AI agents, copilots, and automation tools are everywhere — in pilots, demos, and controlled environments. But only a few make it into reliable, enterprise-grade production. So how do you move from experimentation to operational AI and beyond? In this hands-on workshop, you’ll experience the technology first-hand and discover how innovative businesses are making that leap—designing, deploying, and scaling AI agents to create truly differentiated customer experiences.
Explore the full lifecycle of AI agents—from initial design to real-world deployment—and learn how to create customer interactions that feel natural, authentic, and seamless. Gain a hands-on understanding of how AI voice agents work, and walk away with practical strategies to drive measurable impact in your business, powered by our Parloa.
When
Tuesday, September 29
Where
Royal Savoy Lausanne, Av. d'Ouchy 40, 1006 Lausanne, Switzerland
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Agenda
16:00–16:15 Kick-off & Vision Setting
16:15–16:30 Thought Leadership & how AI is revolutionizing Contact Centers
16:30–16:45 Parloa Agent Management Platform: Unveiling the Future
16:45 –17:45 Hackathon: Craft your own AI Agent
17:45–18:00 Q&A: Exchange & Reflections
18:00–19:00 Apéro & Networking
Build, test, and optimize your own AI agent
This event is designed for CX, Operations, and AI leaders who are not just exploring AI — but are responsible for making it work at scale.
If you’re facing questions like:
How do we move from pilots to production?
How do we ensure reliability across channels and regions?
How do we scale AI without losing control or consistency?
— this workshop is for you.
Spaces are limited to ensure a highly interactive experience and meaningful exchange among peers navigating similar challenges.
Apply now to secure your spot at At the Heart of AI in Lausanne and remember to bring your laptop to make the most out of the workshop.
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