May 21, 2026Cologne

At the Heart of AI Cologne

See you in Cologne during InsureNXT

Join us on May 21 for “At the Heart of AI” in Cologne and gain exclusive insights into how agentic AI is reshaping customer communication—making it smarter, more personal, and more scalable than ever.

Today, AI agents, copilots, and automation tools are everywhere — in pilots, demos, and controlled environments. But only a few make it into reliable, enterprise-grade production. So how do you move from experimentation to operational AI and beyond? In this hands-on workshop, you’ll experience the technology first-hand and discover how innovative businesses are making that leap—designing, deploying, and scaling AI agents to create truly differentiated customer experiences.

What’s in it for you

  • Explore the full lifecycle of AI agents—from initial design to real-world deployment—and learn how to create customer interactions that feel natural, authentic, and seamless. Gain a hands-on understanding of how AI voice agents work, and walk away with practical strategies to drive measurable impact in your business, powered by our Parloa.

  • When: Thursday, May 21

  • Venue: LOEWENLOFT | Widdersdorfer Str. 260 | 50933 Köln


Agenda at a glance

Cologne

  • 16:00–16:15 Arrival and check-in

  • 16:15–16:30 Opening remarks: “Designing the future of customer relationships”

    Paul Krüger, RVP, Strategic - Central & Eastern Europe | Parloa

  • 16:30–18:00 Workshop: “Build your own AI agent”

  • 18:00–18:15 Wrap-up and Q&A

  • 18:15–21:00 Drinks, dinner & networking

Build, test, and optimize your own AI agent

This event is designed for CX, Operations, and AI leaders who are not just exploring AI — but are responsible for making it work at scale.

If you’re facing questions like:

  • How do we move from pilots to production?

  • How do we ensure reliability across channels and regions?

  • How do we scale AI without losing control or consistency?

— this workshop is for you.

Spaces are limited to ensure a highly interactive experience and meaningful exchange among peers navigating similar challenges.

Apply now to secure your spot at At the Heart of AI in Cologne and remember to bring your laptop to make the most out of the workshop.