November 3, 2026Cologne

At the Heart of Customer Experience and AI - SAP, Parloa and KPMG: Shaping the future

Join us in Cologne on November 3 for an interactive, hands-on event with SAP, Parloa and KPMG exploring how agentic AI is transforming customer communication—making it more intelligent, more personalized, and more scalable.

Text "At the Heart of AI – Shaping the future of customer experience" on a light blue gradient background, in collaboration with SAP and KPMG

Join us in Cologne on November 3

Join us for an interactive, hands-on event exploring how agentic AI is transforming customer communication—making it more intelligent, more personalized, and more scalable.

AI agents are everywhere, from pilots and demos to controlled environments. But only a few reach reliable, enterprise-grade production. At the Heart of Customer Experience and AI, you will explore what it takes to move from experimentation to operational AI, experience the technology firsthand, and exchange practical ideas with peers and KPMG, Parloa and SAP experts.

And the conversation doesn’t stop there! You can also meet us at the Sales & Service Summit in Düsseldorf on November 4 & 5, where Parloa and SAP will also be present.

  • Move from AI ambition to execution

    Discover what it takes to move AI agents from pilot projects into reliable, enterprise-grade production.

  • Experience the technology firsthand

    Take part in a guided, hands-on workshop and explore how AI agents are designed, tested, and improved.

  • Learn from peers and experts

    Exchange practical ideas with leaders across customer service, operations, technology, digital transformation, CX, and AI.

  • When

    Tuesday, November 3

  • Where

    KPMG AG, Luise-Straus-Ernst-Straße 2, 50679 Köln

  • Format

    Hands-on workshop followed by drinks, food, and networking

Spaces are limited to keep the experience interactive and enable meaningful exchange between participants.

Reserve your seat

Agenda at a glance

  • 15:30–16:00 Arrival and check-in

  • 16:00–16:30 Opening remarks KPMG, Parloa & SAP

  • 16:30–18:00 AI in Action: “Real-World Use Cases - Build your own agent”

  • 18:00–21:00 Drinks, dinner, and networking

What to expect

This event is designed for leaders and selected practitioners responsible for turning AI strategy into operational impact.

You can expect:

  • A guided, hands-on AI agent workshop

  • Practical lessons for moving from pilots to production

  • Insights into designing reliable, scalable customer interactions

  • Direct access to KPMG, Parloa and SAP experts

  • Peer exchange with customer service, operations, technology, digital, and AI leaders

  • Drinks, food, and networking after the session

Please bring your laptop to participate in the workshop.

At the Heart of Customer Experience and AI - SAP, Parloa and KPMG: Shaping the future

Reserve your seat