Go live with agentic CX use cases faster with Parloa Marketplace

How much of your AI roadmap is stalled by routine? 

While you may get one AI agent up and running fast, build proof that it’s driving meaningful business value, and know what you want to automate next, the steps to get that next use case live can be long and arduous. Oftentimes, deployment gets stalled by routine IT and security reviews, integrations, and conversation flow redesigns.

At Parloa, we believe that once you’ve implemented AI in your CX operations, you shouldn’t need to repeat the same work for every new use case.

That’s why we launched Parloa Marketplace.

Parloa Marketplace brings Connectors, partner-built Solutions, and agent capabilities together for enterprises to scale deployment across their organization. New use cases can be launched as soon as the business case is clear, without building agents from scratch. 

Connect to commonly-used systems for faster deployment

AI agents deliver the best customer experience when they have the full context of the customer: who they are, their previous experiences, what products or plans they use. The only way they can access such information is through integrations to existing business systems. 

While connecting AI agents to external systems is essential to increasing automation and resolution rates, establishing those connections can be time-consuming. That’s why Parloa Marketplace includes Connectors for Salesforce, Servicenow, Zendesk, MS Dynamics 365 CRM, and more commonly-used products out-of-the-box. These pre-built integrations significantly reduce the manual effort required to get more agents up and running.

For a full list of Parloa integrations, visit our integrations page.

Launch specialized use cases with industry expertise built in

Connectors ensure AI agents have access to the right information, but to successfully deliver a new use case, AI agents also need to understand how to solve the problem within the context of your business and industry. In regulated industries or highly-specialized use cases, the complexity of such workflows can often be where projects stall.

Solutions within Parloa Marketplace are built with industry expertise at their foundation, bundling the capabilities needed to successfully work through a service use case. Parloa vets every Solution for security, AI safety, and proven build practices before adding it to the Marketplace, so you can confidently use them to launch new customer use cases faster.

When implementing a Solution, your team can review what’s included (questions, actions, rules, and routing), add a Solution to your AI agent through a guided setup, and adapt it to your processes before go-live. Even when your requirements or processes are unusual and you don’t end up using a ready-made Solution in its entirety, you can still reference how others have solved the same problem.

Let’s take a case-intake journey as an example. A Solution would encompass a full agent workflow, including gathering of the information required, creating a case in the service system, and routing it to the appropriate team. With these steps already assembled, your builders would focus only on the more specific policies and requirements related to your business.

Leverage the Parloa Partner ecosystem

Many of the Solutions that exist in Parloa Marketplace come from Parloa's partners, systems integrators and software vendors who have spent years solving CX problems. 

Within Parloa Marketplace, customers can browse a public catalog of Partner Solutions. If a Solution requires additional implementation work to be more specific to a business, the partner who built it can help customize it.

Standardize and reuse workflows across large organizations

Parloa recognizes that while enterprises often run customer service across several business units, regions, and brands, one small central team is in charge of building all of the AI agents. As a result, this team spends much of its day repeating workflows for different regions instead of expanding agentic CX into more meaningful use cases for customers.

That’s why we designed Parloa Marketplace to empower central teams to share what they build within the organization. Now, once a central team creates one agent for one use case, regional and unit-specific teams can leverage it in their own deployment, reducing time to expansion. The central team can track which version is used where, so consistency in agent quality is maintained across the organization.

Get a head start on your next agentic CX use case

Laying the foundation for AI agents should be the most time-consuming part of any agentic implementation. Once you have it, you shouldn’t need to rebuild it. 

Parloa Marketplace gives agent builders the tools to build that strong foundation, with templates and workflows to grow more efficiently. Now no region, brand, or team will be stalled by routine. 

New Connectors and Solutions are continuously being added. If you’re a Parloa Partner with a Solution you think customers would find valuable, reach out to the Partnerships team.

Interested in learning more about Parloa Marketplace? Talk to Parloa.