Your award-winning Contact Center AI Platform
Level up your contact center with an intuitive, enterprise-class platform that delivers the best phone automation you’ve ever experienced.
Trusted by leading enterprises
People deserve great customer service. Let’s make it happen!
Platform benefits
Outperforming AI technology
With Parloa, your contact center always uses the best available AI and its latest innovative evolutions, such as generative AI, to gain a competitive edge.
Lead the way in customer service
Pre-built use cases and speech models ensure fast time-to-value and amazingly good KPIs out of the gate.
Purpose-built specifically for voice
Parloa’s voice-optimized technical infrastructure is engineered to deliver exceptional phone and text-based experiences.
Words from our customers
Find out more- The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider Consultant for Process and Project Management, Swiss Life - Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech Director of Customer Service, Decathlon Germany - Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick Channel Sales Manager - Financial Services Microsoft - Parloa helps us accelerate our design and development of voice applications across a variety of channels.
Nicolas Konnerth Head of Voice, ERGO - Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König Project and Process Manager, AGILA
Leverage cutting-edge AI technologies in one platform
As a leading innovator in automated voice technology, we orchestrate innovative AI components, including generative AI, to to delight customers in every interaction.
Easy-to-use low-code frontends & APIs
Simple yet comprehensive interfaces with open APIs empower business units to design, train, and integrate AI within contact centers.
Pre-trained for all relevant customer service use cases
From routing and authentication to FAQs and complete end-to-end processes: Our technology is engineered for your most important use cases, helping you succeed quickly.
