2025 contact center business leader’s guide for generative AI

About this guide​

GenAI transformation in contact centers has become a necessity. How can you, as a leader in enterprise customer experience, tackle visionary and budget planning in 2025 and beyond?

In This Guide:

• The state of customer communication

• What GenAI does for companies, revenue, customers, and data collection 

• Preparing your contact center to introduce Generative AI 

• How to build your AI budget 

Bonus Checklist: How to assess a GenAI provider